Sales Support Manager - Charlotte

Location: Charlotte, NC

Department: Sales Operations

Type: Full Time

Min. Experience: Manager/Supervisor

Carolina Handling, is a leader in the Material Handling business. We are a strong and a rapidly growing company with a history of stable performance that focuses squarely on our associates.  If you’re looking for a challenging, rewarding career where you can make a difference, then Carolina Handling is the place for you. At Carolina Handling, professional growth is fundamental to our corporate culture.  Our motto is “Exceeding Customer Expectations”. This not only applies to our external customers, but to our internal customers – our Associates. We continually strive to exceed their expectations through career development, continuing education, advancement opportunities, job stability, great benefits and a culture unlike any other.



This position is responsible for managing daily operation of the Sales Support function.  The Sales Support Manager leads and oversees a team of Sales Coordinators in order management from quote to delivery; supporting the sales force, sales management and achieving market objectives.  They work in tandem with Regional Sales Managers to best position our sales force in the marketplace and maintain a competitive advantage.  Responsibilities for this position include: 1) Promoting a professional image of the company; 2) Providing a strong team/teamwork atmosphere within the department and with all Carolina Handling departments, Raymond, the Dealer network and our Suppliers; 3) Promotion and support of marketing programs. 



  • Assist Regional Sales Managers with communications relating to Sales Representatives
  • Ensure accurate and timely turnaround of all information submitted by Sales Representatives
  • Prepare and distribute regular monthly management reports, including but not limited to: rolling forecasts, projected booking/billings, commissions, gross profit analysis, order accuracy, invoicing accuracy, leasing DSO, financial and key metric reporting, financial statement review and analysis
  • Serve as point of escalation to resolve complex customer questions, complaints or concerns
  • Ensure GP opportunities are maximized by creative merchandising strategies and outside the box thinking
  • Responsible for associate growth and development; goals, objectives and career paths.  Evaluate associate training needs, job performance and perform associate appraisals
  • Monitor quality measurements and drive continuous process improvements to ensure accuracy and efficiency.  Review and enforce department and company policies and procedures
  • Work with Raymond Factory and Leasing Company on product inquiries, issues, financial merchandising
  • Actively analyze and pursue improved market and financial performance
  • Work in a team atmosphere toward the goals and objectives of your team, department and company
  • Attend regional sales meetings
  • Perform other duties as assigned by manager



  • Bachelor’s Degree or equivalent industry experience strongly preferred
  • Two or more years experience in Sales or Operations Management
  • Ability to effectively monitor, lead, coach and develop personnel
  • Exhibited leadership skills with ability to self-motivate and motivate others
  • Ability to communicate effectively with Management, Associates and customers; written, verbal and listening
  • Strong desire to exceed customer needs
  • Ability to manage multiple tasks simultaneously
  • Project a courteous and professional image at all times
  • Must exhibit detail orientation, with a strong sense of urgency
  • Must be a self-starter and team oriented
  • Proficient in Microsoft Word, Excel, and Windows
  • Excellent organizational skills
  • Strong math aptitude
  • Must be able to readily accept challenges



 Within Company and departmental guidelines, preset by respective manager.



While performing the duties of this job, the Associate is regularly required to work in a high paced working environment with frequent customer interface.  Must be able to adapt to a busy office environment with rapidly changing priorities and a high volume of information flow while remaining professional at all times.  The Associate is occasionally exposed to a machine shop environment and hazards from equipment movement, and may be required to travel overnight.



While performing the duties of this job, the Associate is regularly required to sit and talk and hear, interfacing with customers and suppliers by telephone using good articulation and voice control.  The Associate is frequently required to walk; use hands to finger, handle or feel; and reach with hands and arms.  The Associate is occasionally required to stand for moderate amounts of time.  The Associate must occasionally lift and/or move up to 50 pounds when periodically storing or moving storage boxes for record retention.  Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status. 

Carolina Handling, LLC is an EO employer – M/F/Veteran/Disability

***To learn more about our company, you may visit our web site at Please only send your resume to one location.

Please note that due to the extremely high volume of responses, we will only respond to those candidates whose backgrounds and experience most closely match our needs.

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