Inside Sales Support- Warehouse Products Specialist - Charlotte, NC

Location: Charlotte, NC

Department: Warehouse Solutions

Type: Full Time

Min. Experience: Mid Level

Carolina Handling, is a leader in the Material Handling business. We are a strong and a rapidly growing company with a history of stable performance that focuses squarely on our associates.  If you’re looking for a challenging, rewarding career where you can make a difference, then Carolina Handling is the place for you. At Carolina Handling, professional growth is fundamental to our corporate culture.  Our motto is “Exceeding Customer Expectations”. This not only applies to our external customers, but to our internal customers – our Associates. We continually strive to exceed their expectations through career development, continuing education, advancement opportunities, job stability, great benefits and a culture unlike any other.

JOB SUMMARY

This position will work within our Warehouse Products Group to promote Carolina Handling internally and externally working closely with Sales and Operations functions.  The Warehouse Products Specialist (WPS) supports the sale of warehouse systems including iWarehouse, racking, systems, catalogue products and allied through coordination and support of technical activities that may impact multiple departments, systems, or work-flows. The WPS may coordinate straightforward technical requirements independently, or seek assistance from other resources internal to Carolina Handling, Raymond, the Service Center Network or other partners as required, to support the discovery and development of all necessary technical requirements for each project.

PRINCIPAL DUTIES AND RESPONSIBILITIES

  • Assist respective Sales & Service Account Managers for system specification analysis to provide clear, documentable and coordinated requirements.  
  • Support Site Surveys for projects, complete and review all related administrative requirements to build an accurate bill of material and eventual quote.  
  • Assist clients through inside sales with preparation of Catalogue and Field quotes as needed. 
  • Partner with the core sales representative to evaluate the customer’s requirements and present value added material products and services. 
  • Review and design solutions, create facility layouts, prepare bills of material, collect vendor pricing and provide support for customer proposals.  
  • Lead project management and implementation by working with the sales representatives, vendors and external customers to ensure the projects are ordered accurately, installed/shipped timely and completed on budget. 
  • Ensure that all projects are documented in CRM prior to engaging in support including Opportunity naming convention, unit quantity and dollars; thus ensuring accuracy of the sales pipeline.  
  • Maintain a working knowledge of all Warehouse Solution related Opportunities requiring continued support to assist with moving them through the Sales Pipeline.  
  • Liaise with other departments and external sources as needed to address project technical issues, assist Warehouse Project Coordinator with impact of technical requirements on the overall implementation schedule.   
  • Coordinate with Carolina Handling, Raymond and other vendor personnel during initial site-related activity, as required to identify existing or new technical requirements on a project by project basis.  
  • Understand and perform compelling demos as required, assist with Sales presentations and with training of the salesforce as required. 
  • Research and recommend emerging technical solutions.

OTHER DUTIES AND RESPONSIBILITIES

  • Proficient with sales,  basic pricing and bill of materials preparation for quoting purposes. 
  • Develop and maintain a strong working knowledge of the warehouse systems, related components and sales/commercial acumen.
  • Maintain working knowledge of latest installation procedures and options, including pictures of various warehouse sites.
  • Network with other dealer resources; establish a support group.
  • Attend workshops, trade shows, and seminars to keep up-to-date on changes in the system.
  • All other duties as required or assigned. 

KNOWLEDGE, SKILLS AND ABILITIES

  • Adopt a team approach - work with others in pursuing common goals.
  • Ability to accurately and effectively manage large volumes of information.
  • Adept with assimilating and disseminating information in a professional manner.
  • Ability to work independently (with minimal supervision) and in a team environment.
  • Demonstrate analytical and problem solving skills.
  • Demonstrate resourcefulness and judgment to resolve routine problems relating to assigned projects.
  • Good organizational skills, and high-level of self-structure producing accurate work with a strong attention to detail
  • Good written and verbal communication skills
  • College degree or equivalent experience preferred; three to five years of experience working in a professional office environment
  • Must be proficient in Microsoft Office products including MS Project, Word, Excel, PowerPoint and Outlook. Visio or other related flow diagram software preferred.

WORKING CONDITIONS

While performing the duties of this job, the Associate is regularly required to work in a fast-paced working environment with a high volume of information flow and frequent customer interface.  The Associate is exposed to sensitive and confidential information.  Must be able to adapt to a busy office environment with rapidly changing priorities and remain professional at all times.  The Associate is occasionally exposed to a machine shop environment and hazards from equipment movement, and may be required to travel on day trips or occasionally overnight.

 PHYSICAL REQUIREMENTS

While performing the duties of this job, the Associate is regularly required to sit, talk, hear and speak with good articulation and voice control.  The Associate is frequently required to walk; use hands to finger, handle or feel; and reach with hands and arms.  The Associate is occasionally required to stand for moderate amounts of time.  The Associate must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus.

Carolina Handling, LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. No information on the application is intended to obtain information to be used for such discrimination.

***To learn more about our company, you may visit our web site at www.carolinahandling.com Please only send your resume to one location.

Please note that due to the extremely high volume of responses, we will only respond to those candidates whose backgrounds and experience most closely match our needs.

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