Field Service Manager - Raleigh, North Carolina

Location: Raleigh, NC

Department: NC Service

Type: Full Time

Min. Experience: Mid Level

Carolina Handling, is a leader in the Material Handling business. We are a strong and a rapidly growing company with a history of stable performance that focuses squarely on our associates.  If you’re looking for a challenging, rewarding career where you can make a difference, then Carolina Handling is the place for you. At Carolina Handling, professional growth is fundamental to our corporate culture.  Our motto is “Exceeding Customer Expectations”. This not only applies to our external customers, but to our internal customers – our Associates. We continually strive to exceed their expectations through career development, continuing education, advancement opportunities, job stability, great benefits and a culture unlike any other.

Job Summary:

The primary responsibilities of this position are to establish and follow problem solving procedures when working concerns presented by the Associate and the Customer.  Ensure customer expectations, productivity and efficiency of the Service Operation in the assigned area. Promote service maintenance programs, shop jobs, and Safety-on-the-Move. Manage customer questions and satisfaction concerns and assist other departments in account management projects.  This person must also be able to work within a team environment. 

Skills and qualifications needed include:

  • Well organized
  • Demonstrated leadership ability
  • Strong sense of ownership
  • Self Motivated
  • Team player; and ability to build a strong support network
  • Exceptional customer service, time management and organizational skills
  • Demonstrated problem solving ability
  • Strong verbal and written communication skills
  • Proven technical and mechanical skills and industry knowledge
  • Previous sales and /or service experience desired
  • Computer literate with proficiency in MS Office Products including Excel, Outlook and Word

 

WORKING CONDITIONS

While performing the duties of this job, the Associate is regularly required to work in a high paced working environment with frequent customer interface.  Must be able to adapt to a busy office environment with rapidly changing priorities and a high volume of information flow while remaining professional at all times.  The Associate is occasionally exposed to a machine shop environment and hazards from equipment movement, and may be required to travel overnight.

 

PHYSICAL REQUIREMENTS

While performing the duties of this job, the Associate is regularly required to sit and talk and hear, interfacing with customers by telephone using good articulation and voice control.  The Associate is frequently required to walk; use hands to finger, handle or feel; and reach with hands and arms.  The Associate is occasionally required to stand for moderate amounts of time.  The Associate must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status. 

Carolina Handling, LLC is an EO employer – M/F/Veteran/Disability

***To learn more about our company, you may visit our web site at www.carolinahandling.com Please only send your resume to one location.

Please note that due to the extremely high volume of responses, we will only respond to those candidates whose backgrounds and experience most closely match our needs.

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